Adam Pearson

Adam is a seasoned Customer Experience and Operations executive with over 20 years of expertise spanning workforce planning, quality assurance, customer success strategy, and organizational design. Throughout his career, he has led transformative initiatives at global companies such as Bullhorn and Expedia Group, where he notably implemented a multi-year scalability roadmap that reduced support costs by $5 million while increasing employee pay. Adam excels at optimizing both customer and employee journeys, modernizing workforce management and quality assurance processes, and driving digital transformation through the strategic use of technology and data.

His deep experience extends to vendor and BPO management, leadership development, and operational excellence, enabling him to deliver practical, results-driven solutions for complex business challenges. Adam specializes in designing and executing strategies that align people, processes, and technology to create seamless, world-class experiences for customers and employees alike. With a proven record of building high-performing teams, fostering innovation, and delivering measurable business outcomes, Adam brings a holistic and hands-on approach to every client engagement, ensuring organizations achieve sustainable growth, efficiency, and competitive advantage.