About Phoenix CX

With an average of 27 years of hands-on expertise, the Phoenix CX Consulting Services team brings unmatched depth and real-world experience to every engagement. We partner with organizations to transform customer operations and customer experiences through a comprehensive suite of solutions including contact center optimization, customer success elevation, workforce management, tech stack modernization, BPO sourcing, and leadership enrichment. As trusted advisors, we deliver tailored strategies and hands-on support to help you achieve operational excellence, exceptional customer and employee experiences, and sustainable business growth.

The Team

J.R. Stricker

CEO & Executive Advisor

J.R. is a transformative global Customer Success executive with over 30 years of experience.

Dave Yusuf

Executive Advisor

Dave is a customer-focused C-level SaaS Executive with 25+ years of experience.

Adam Pearson

Executive Consultant

Adam is a seasoned Customer Experience and Operations executive with over 20 years of expertise.

Inna Ekhaus

Chief Marketing Officer

Inna Ekhaus is Chief Marketing Officer at Phoenix CX Consulting, where she leads GTM strategy and marketing.

Richard Hodges

Executive Advisor

Richard is a trusted advisor in customer success and technology adoption.

Jarrod Rumore

Executive Consultant

Jarrod Rumore is a dynamic and data-driven customer success executive with over 20 years of experience.

Pam Marion

Executive Advisor

Pam is an accomplished software executive with more than 25 years of experience.

Chaz Miller

Executive Consultant

Chaz brings nearly 20 years of experience as a global support leader to Phoenix CX.