Jarrod Rumore

Jarrod Rumore is a dynamic and data-driven customer success executive with over 20 years of proven experience leading transformational strategies across SaaS and technology organizations. Known for his ability to scale operations, build high-performing teams, and drive measurable outcomes, Jarrod has consistently turned customer-centricity into a competitive advantage.

As Vice President of Account Management at TCP Software, Jarrod led a team overseeing 42% of company revenue and drove an 80% increase in expansion revenue including the largest deal in company history. His leadership at companies like Centerbase, Lexipol, and RealPage has delivered breakthrough results in retention, onboarding, cross-sell adoption, and customer health metrics.

Jarrod specializes in aligning customer success strategies with core business objectives. Whether it's modernizing engagement through digital transformation, launching automation to reduce churn, or collaborating cross-functionally to shape the voice of the customer, his approach is both strategic and pragmatic.

He’s deeply passionate about fostering inclusive, scalable teams and creating customer journeys that translate into long-term value for the business and its clients.