J.R. Stricker

A transformative global Customer Success executive with over 30 years of experience, J.R. has led organizations for industry giants such as AT&T, Bullhorn, and Genesys. Renowned for harmonizing people, processes, and technology, he consistently delivers record-setting customer and employee experiences while driving efficiency, reducing costs, and maximizing profitability.

J.R. brings deep expertise in post-sales operations and a holistic understanding of contact center management. He has built, led, and transformed organizations across Product Support, Customer Success, Professional Services, and Learning & Development, and has directed Product Support, Customer Care, Inbound Sales, and Outbound Sales contact centers to deliver outstanding results.

A key part of J.R.’s leadership is his extensive experience sourcing, selecting, and overseeing BPO partners to ensure seamless integration and optimal performance. He has developed and executed sourcing strategies, managed the end-to-end BPO selection process, and provided hands-on oversight to maximize value and mitigate risk for global operations. In addition, J.R. is highly skilled in sourcing and implementing software solutions, guiding organizations through the evaluation and selection of technology that aligns with strategic objectives, optimizes operations, and supports business growth.

Customer advocacy and employee enablement are at the core of J.R.’s approach. His expertise in leadership development, technology adoption including AI, and management system implementation has been instrumental in creating environments where both customers and employees thrive, driving measurable success across organizations.