Richard Hodges

Richard Hodges serves as an Executive Advisor at Phoenix CX Consulting, where he partners with clients to navigate complex technology choices and deliver measurable CX improvements. With extensive leadership experience, Richard has held senior roles including Global VP of Customer Success at Genesys and Head of IT at Airbnb, in addition to running his own consulting firm for over two decades. He excels in sourcing technology, driving product adoption, and enabling organizations to deliver meaningful customer experiences. Beyond his professional work, Richard contributes to community leadership, serving on the board of Sonoma Splash and supporting initiatives at the San Francisco Food Bank and Sailing Education Adventures.